Privacy Policy

1. Information We Collect

When you interact with HCIP Billing through our website, forms, or services, we may collect the following information:

• Contact details (name, email address, phone number)
• Practice information (practice name, specialty, number of providers)
• Billing challenges and service inquiries you describe
• Technical data (IP address, browser type, pages visited) collected through cookies and analytics

2. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send you relevant communications about our services, if you opt in
• To improve our website and user experience
• To comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., email delivery services), and as required by law.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure data storage, to protect your personal information. Our systems are designed to meet SOC 2 security standards.

5. HIPAA Compliance

As a healthcare billing services provider, we understand the importance of protecting Protected Health Information (PHI). All PHI is handled in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA). For details, see our HIPAA Notice.

6. Cookies

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You may disable cookies through your browser settings, though some features of the site may not function properly.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the information below.

8. Contact

If you have questions about this privacy policy, contact us:

Email: matt@hcip.health
Phone: (318) 401-2221
Address: 8575 Fern Avenue, Suite 108, Shreveport, LA 71105